Error "There is a time and/or date difference between the client and server" when trying to launch the published desktop

Error "There is a time and/or date difference between the client and server" when trying to launch the published desktop

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Article ID: CTX225029

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Updated On:

Description

On the  Delivery Controller server below errors are seen:

"

The Citrix Broker Service failed to validate a user's credentials on an XML service.

 

Verify the trust relationships between your domains.

 

Error details:

User: '<domain name>\<username>'

Error: 'InvalidCredentials'

Message: 'Failed Windows logon, error code 1398'

Stack Trace: ''


 

Resolution

1. Run the command echo %logonserver% to find out what domain controller server is the logon server for the affected Citrix Delivery Controller Server.
2. Ensure the time zone is the same as on other domain controllers as well as the Citrix Delivery Controller Server and reboot the Citrix Delivery Controller.