Director failing to show SCOM alerts with error: "Cannot get latest SCOM alerts"
Article ID: CTX224776
Updated On:
Description
Director is not showing up the SCOM alerts, it fails with an error "Cannot get latest SCOM alerts".
In the event viewer on the Director we see Event ID 6 for Citrix Director service.
Resolution
Change the value of Connector.SCOM.Identity to User in the C:\inetpub\wwwroot\Director\web.config
<add key="Connector.SCOM.ManagementServer" value="XXX.domain.com" />
<add key="Connector.SCOM.Identity" value="User" />
Problem Cause
On the web.config the Connector.SCOM.Identity was set to MPXAXD Agent service account which was the cause of the issue
Issue/Introduction
Director is not showing up the SCOM alerts, it fails with an error "Cannot get latest SCOM alerts"
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