Error 1065 The Citrix Broker Service failed to determine the base settings needed for virtual desktop agent of machine

Error 1065 The Citrix Broker Service failed to determine the base settings needed for virtual desktop agent of machine

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Article ID: CTX224674

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Description

The VDA shows as unregistered and the below error  1065 is seen on the Delivery Controller.

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CDF traces On Delivery Controller show the below warning:  

CDF_NET_INFO,"Warning: Rollback transaction TX$GetConfigurationForWorker: Worker not configured: SID=S-1-5-21-3664570065-2185437285-1709561570-33268",""
,CDF_NET_INFO,"ERROR: Transaction TX$GetConfigurationForWorker failed: Worker not configured: SID=S-1-5-21-3664570065-2185437285-1709561570-33268",""
CDF_NET_INFO,"ERROR: DAL *** GetConfigurationForWorker(S-1-5-21-3664570065-2185437285-1709561570-33268, True): FAILED: Citrix.Cds.Broker.DAL.DALUnknownWorkerException: Worker not configured: SID=S-1-5-21-3664570065-2185437285-1709561570-33268
   




 

Resolution

Add the VDA to the Delivery Group after adding it to the Machine Catalog.

Problem Cause

This is an expected behaviour. For hard registration to complete the VDA needs to be added to the Delivery Group.

If the VDA is not added to the Delivery Group the WorkerUid or DesktopUid shows as Null while running the below query against Site Database.

Select * 
 from chb_State.Workers W
     inner join chb_Config.WorkerIndex WI 
    on W.Uid = WI.Uid where WI.Sid = VDA-SID;