Server VDA Stops At Welcome Screen While Logging In From Console

Server VDA Stops At Welcome Screen While Logging In From Console

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Article ID: CTX224607

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Updated On:

Description

User is unable to login Server VDA desktop. Then administrator checked the VDA from hypervisor console and found it got stuck at "Windows Welcome".

Resolution

Microsoft Support involved and provide solution of KB2878182.

Refer to: https://support.microsoft.com/en-us/help/2878182/fix-user-mode-processes-in-an-application-are-unresponsive-on-servers-that-are-running-windows-server-2012.

Problem Cause

Microsoft API GetGPOList, which is designed to fetch the GPOs from AD, was stopping while awaiting for some threads of Microsoft Group Policy service.

Issue/Introduction

The article describes a Windows Server OS hang issue. User is unable to login Server VDA desktop. Then administrator checked the VDA from hypervisor console and found it got stuck at "Windows Welcome".