Seamless application window incomplete display in Dual-Monitor Windows 10 client
Article ID: CTX224400
Updated On:
Description
Customer launched a seamless application in a Dual-Monitor Windows 10 client. However, half of the application window is filled with black image.
Resolution
Follow below steps to fix the issue,
- Logoff all ICA session and exit Receiver
- Navigate to C:\Program Files (x86)\Citrix\ICA Client\
- Locate wfica32.exe and right-click it, choose Properties -> Compatibility-> Change High DPI Settings - Check the Override high DPI scaling behavior and ensure that the Application option is selected.
- Click OK
- Repeat step 3 for wfcrun32.exe
Problem Cause
Seamless display issue in high DPIIssue/Introduction
The article describes a seamless window display issue in Dual-Monitor Windows 10 client
Additional Information
Surface Pro 3 external display and Citrix XenApp: https://community.spiceworks.com/topic/663199-surface-pro-3-external-display-and-citrix-xenapp
https://support.microsoft.com/en-in/help/3025083/windows-scaling-issues-for-high-dpi-devices
Versions of Citrix Receiver for Windows 4.10 and higher are now "DPI scaling aware", and provide improved support for handling higher DPI resolution in a session. To learn more about high DPI scaling, please visit the following links -
https://support.microsoft.com/en-in/help/3025083/windows-scaling-issues-for-high-dpi-devices
Versions of Citrix Receiver for Windows 4.10 and higher are now "DPI scaling aware", and provide improved support for handling higher DPI resolution in a session. To learn more about high DPI scaling, please visit the following links -
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