How to troubleshoot error " Access to company network not available" while enrolling to xenmobile ?
Article ID: CTX224192
Updated On:
Description
Symptoms :
After putting XMS FQDN if we receive error "Access to company network not available " , click on Report and collect logs
LOG ANALYSIS :
Below error message indicates that user is entering incorrect FQDN or the DNS is unable to resolve the FQDN.
HTTPClientCertCredID=null, com.citrix.Receiver.AuthManager.DiagnosticDescription=A server with the specified hostname could not be found., NSUnderlyingError=0x16207a5a0 {Error Domain=NSURLErrorDomain Code=-1003 "A server with the specified hostname could not be found."
Below error message indicates that XenMobile FQDN is not reachable.
" 2016-07-09T12:09:20.344+0530 ",RECEIVER_UI,INFO (4),"UICoordinator showErrorMessage (error) -> Error Domain=com.citrix.me@work.storeoperations Code=0 "(null)" UserInfo={OriginalError=Error Domain=com.citrix.Receiver.AuthManager Code=11 "CAMAuthManErrorCodeHttpError" UserInfo={com.citrix.Receiver.AuthManager.HTTPDidPresentClientCert=false, NSLocalizedDescription=CAMAuthManErrorCodeHttpError, com.citrix.Receiver.AuthManager.HTTPClientCertCredID=null, com.citrix.Receiver.AuthManager.DiagnosticDescription=The request timed out.,
Instructions
Follow below to fix the issue :
Provide correct Enrollment FQDN to enroll iOS device.
Check the DNS entry provided under DNS Server for XenMobile Server.
Login to the XenMobile Administrator Console to see if the XenMobile Server is up and running using XenMobile Server IP.
Verify connectivity checks on XenMobile Server, navigate to Login Tools XenMobile Connectivity Check, perform the checks, all relevant checks should be display as success.
You may face this issue if the NetScaler is unable to load balance properly, hence check the NetScaler MDM load balancer configuration.
Follow the below article to check the configuration.
http://support.citrix.com/article/CTX200430
