Citrix Cloud runs periodic health checks on Cloud Connectors to ensure that they are operational. As part of this health check, the synchronization of the system clock with UTC is verified. If the system time of the Cloud Connector machine is out of sync, the health check will fail. Connectors in this state may impact service availability, functionality or performance.

If the Cloud Connector fails the connectivity check, the Resource Location and individual connector machine will be marked with an error and a notification will be sent to the Administrator.

Resource Location View:


Cloud Connector View:



Possible causes of this include:

1. The Cloud Connector machine is encountering a time synchronization problem.

1. Verify the Cloud Connector machine is able to contact the NTP server
   1. If using an internal time server, ensure the time server is functioning correctly
   2. Set the Cloud Connector machine to use an alternate NTP server if required
2. Force the machine to resync with the configured time server
   1. Open command prompt as Administrator
   2. Type the following in the command window: w32tm /resync
   3. Press Enter to execute the command
3. Verify that the correct Time Zone was selected for the Cloud Connector machine.
4. Verify that the machine is set to automatically adjust for daylight saving time.