NetScaler SDX 11.1 Build 53.11 Reports that 0 SSL Cards/Chips Detected
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Article ID: CTX223787
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Updated On:
Description
NetScaler SDX 11.1 Build 53.11 alerts that 0 SSL cards/chips are detected.
The following is an example alert:
0 of 16 SSL Chips are detected
0 of 2 SSL Cards are detected
FailureObject : SSL Cores Information : message : SSL Cores 0, expected 16,
Resolution
To resolve this issue upgrade to NetScaler version 11.1 54.x once it becomes available.
Workaround
Complete one of the following actions as workaround:
- Complete the following steps as a workaround:
- Log on to dom0 (XenServer).
- Check the free disk space available using # df command. If disk space is full and there are large log files under /var/log directory then this is the cause of this issue.
- Check the file permissions using the following command:
# ls -l /opt/xensource/bin/rotate_logs_by_size
-r--r--r-- 1 root root 3794 Mar 27 13:48 /opt/xensource/bin/rotate_logs_by_size
If the file permissions are "-r--r--r--" without any "x" then this is the problem. - Backup large file/logs and remove them to free up space on disk.
- Change file permission by using following commands:
# chmod 555 /opt/xensource/bin/rotate_logs_by_size
Recheck file permission using the following command:
# ls -l /opt/xensource/bin/rotate_logs_by_size
-r-xr-xr-x 1 root root 3794 Mar 27 13:48 /opt/xensource/bin/rotate_logs_by_size
- Downgrade to NetScaler version 11.1 52.13.
Problem Cause
This is a known issue with issue ID 683171.
Issue/Introduction
NetScaler SDX 11.1 Build 53.11 alerts that 0 SSL cards/chips are detected.
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