When connecting to an HDX3D Pro Desktop VDA from a client running Receiver for Linux, a black box will surround some custom cursors in applications such as Adobe Photoshop.

This issue is not seen in VDA 7.17 and above as a result of a change to how cursors are remoted. This change will not be added to 7.15 LTSR as it involves in depth changes to graphics subsystem. It is recommended that customers use the latest Current Release VDA to resolve this issue.

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Problem Cause

Some custom cursors employ an alpha channel for transparency to achieve shadow effects and other graphical enhancements. These are referred to as 32-bit cursors (RGBA). At the moment, 32-bit cursors are currently not supported by Receiver for Linux. 24-bit cursors do not support the alpha channel, so only the black transparency mask is display, resulting in a black box around the cursor.

Some custom cursors in an HDX 3D Pro enabled VDA are 32 bit cursors which contain an alpha channel. These cursors may appear with a black box around them.