WEM Administration Console Agent list does not contain WEM Agents
Article ID: CTX222881
Updated On:
Description
Some or all WEM Agents do not appear in the Agent list within the WEM Administration Console.
The Norskale Agent Service Event Viewer Logs on affected machines contain the following error:
Level: Error
Source: Norskale Agent service
Event ID: 0
The creator of this fault did not specify a reason.
Resolution
Remove domain policy setting for Sitename with Norskale policies, Update group policy on WEM Agent machine & restart the WEM agent service.
Registry on WEM Agent: "hklm\software\policies\norskale\agent host"
Name: SiteName
Type: Reg_sz
Data: <NoValue>
This Registry key does not exist in versions above v4.2
Problem Cause
Citrix WEM Policy configuration for "Sitename" was set to empty value.Registry on WEM Agent: "hklm\software\policies\norskale\agent host"
Name: SiteName
Type: Reg_sz
Data: <NoValue>
This Registry key does not exist in versions above v4.2
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