This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

When customer attempts to configure Receiver, he gets an error:

• This account is already added. Please select another account to add or press the close button.

Following are the things that needs to be checked when such issue occurs

- In StoreFront: 
     - Make sure that the Base URL has an FQDN and that it is HTTPS
     - If you wish to use HTTP, then a registry change needs to be made. (http://support.citrix.com/article/CTX1343410)

- In IIS:
     - Make sure that the certificate bound for HTTPS matches the Base URL..