This article is intended for Citrix administrators and technical teams only.

Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

ACR/SR is enabled out-of-the-box after users upgrade XenApp/XenDesktop to 7.13 or newer along with Receiver for Windows to 4.7 or higher, if the administrator doesn't configure the ACR/SR settings accordingly in Citrix Policy even though the features are turned off in the Receiver Group Policy Object template or the defalt.ica file.
 

Disable ACR/SR in Citrix Policy. See Product Documentation for more about the Auto Client Reconnect/Session Reliability policy settings.
 

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Problem Cause

In XenApp/XenDesktop 7.13, an enhancement was made and now Citrix administrators can manage ACR/SR via Citrix Policy, not via the Citrix Receiver Group Policy Object administrative template nor the default.ica file. By default, ACR/SR is allowed in Citrix Policy.

Upgrade Paths and ACR/SR Behavior
Scenario 1: ACR/SR was originally disabled, but not configured accordingly in Citrix Policy after upgrade to 7.13 + 4.7


Scenario 2: ACR/SR was originally Enabled, but not configured accordingly in Citrix Policy after upgrade to 7.13 + 4.7

ACR/SR Behavior Matrix

Receiver for Windows	Delivery Controller	VDA	Citrix Policy	Receiver GPO template	default.ica
4.7 or higher	7.13 or higher	7.13 or higher	Honor	Ignore	Ignore
4.7 or higher	7.13 or higher	Lower than 7.13	Not Applicable	Honor	Ignore
4.7 or higher	Lower than 7.13	Lower than 7.13	Not Applicable	Honor	Ignore
4.7 or higher	Lower than 7.13	7.13 or higher	Not Applicable	Honor	Ignore
Lower than 4.7	7.13 or higher	7.13 or higher	Not Applicable	Honor	Honor

Customers may experience behavioral changes in Auto Client Reconnect(ACR) and Session Reliability(SR) when Receiver for Windows 4.7 or later is used in conjunction with XenApp/XenDesktop 7.13 and higher.