NetScaler EPA Scan Fails on Windows 10 with Error: "Internal Error"
Article ID: CTX221593
Updated On:
Description
NetScaler EPA scan for Windows 10 machines fails with the following error message:
"Access is denied. Your device does not meet the requirements for logging on to the secure network."
Environment
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Resolution
To resolve this issue disable SSL 3.0 on the client computer.
Problem Cause
SSL 3.0 on Windows machine was enabled. The following error was found in the event viewer:
A fatal error occurred while creating a TLS client credential. The internal error state is 10013.
NetScaler EPA logs shows the following error:
Error 12029 A connection with the server could not be established
Issue/Introduction
NetScaler EPA scan for Windows 10 machines fails with the following error message:
"Access is denied. Your device does not meet the requirements for logging on to the secure network."
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