Cannot download the attachment in Secure Mail
Article ID: CTX221532
Updated On:
Description
Users cannot download the attachment in Secure Mail, and we see the below errors:
"The size exceeds the limit set by your Organization's security policies."
Resolution
Users need to check related ActiveSync limit on Exchange Server with their administrators, for example:
1. In the console tree, navigate to Organization Configuration > Client Access.
2. In the result pane, click the Exchange ActiveSync Mailbox Policies tab
3. Use the Sync Settings tab to specify a variety of Synchronization specific settings.
1. In the console tree, navigate to Organization Configuration > Client Access.
2. In the result pane, click the Exchange ActiveSync Mailbox Policies tab
3. Use the Sync Settings tab to specify a variety of Synchronization specific settings.
Issue/Introduction
This article fix Cannot download the attachment in Secure Mail
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