Shortcuts and Category Folders for Applications with Keyword "Prefer" Fails to Refresh on Client
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Article ID: CTX220945
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Updated On:
Description
The shortcut does not appear under the desktop or start menu especially if it is moved or deleted. When the shortcut is moved to another category/folder the existing shortcut and folder is not removed.
Resolution
This has been fixed in Receiver for Windows 4.8. Download the latest version of Receiver.
Problem Cause
(1) Native application configured through "Prefer=" keyword in DDC is handled by "OverrideInstaller" in SSP, the install logic in OverrideInstaller doesn't calculate thumbprint of the resource and write it into registry, thus when refresh occurs, there is no way to compare local native resource property and remote server property through thumbprint, then the native resource's property such as category folder can't be updated through refresh if there is changed done in DDC. (2) In SSP local "RefreshLocalShortcuts()" function, the native application is not considered, so if the desktop or startmenu folder for the native application is removed manually, there is no re-install executed during refresh. (3) OverrideInstaller uninstall logic doesn't consider to remove the parent folders of native application when they are empty after removing the child category folder.
Issue/Introduction
The shortcut does not appear under the desktop or start menu especially if it is moved or deleted. When the shortcut is moved to another category/folder the existing shortcut and folder is not removed.
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