Secure Gateway upgrade to 3.3.4 fails with SSL library error 57
Article ID: CTX220687
Updated On:
Description
After Secure Gateway upgrade to 3.3.4 depending on the deployment method, :
>We either see a blank page and an SSL handshake failure (If going to the SG first during enumeration), otherwise
>Or you will see an app launch failure (if enumeration is done to the Web Interface)
In both scenarios we see SSL handshake failure.
Error log:
[Thu Aug 03 00:44:31 2017] [error] SSL Library Error 57 on <domain name>:443 with peer <ip address>: The operation completed successfully.
[Thu Aug 03 00:44:31 2017] [warn] SSL handshake from client failed
Resolution
-Secure Gateway 3.3.4 does not appear to check the "Personal" store for root and intermediate certificates.
-This worked on 3.3.2 but on 3.3.4 the client encounters an SSL handshake failure.
-Move the root and intermediate certificates into the correct "Trusted Root" store
-This worked on 3.3.2 but on 3.3.4 the client encounters an SSL handshake failure.
-Move the root and intermediate certificates into the correct "Trusted Root" store
Problem Cause
Upgrade from Secure Gateway 3.3.2 to version 3.3.4
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