NetScaler unable to extract the group from the Radius server and we get the following response from the Radius server "Extracted group : Null" in aaad.debug log.

Citrix Group Vendor identifier was wrongly configured and changing the Group Vendor identifier value to 3825 under Radius parameter fixed the issue.

Trace with incorrect Group Vendor identifier
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Trace with correct Group Vendor identifier
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aaad debug log (non_working)



aaad debug log (working)

/usr/home/build/rs_105_60_7004_e_CB74_RTM/usr.src/netscaler/aaad/radius_drv.c[1939]: process_radius radius accepts : admin_sgadsby

Wed Feb  1 17:57:37 2017

/usr/home/build/rs_105_60_7004_e_CB74_RTM/usr.src/netscaler/aaad/radius_drv.c[1941]: process_radius extracted group string :owner

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Problem Cause

Configuration issue.

NetScaler unable to extract the group from the Radius server and we get the following response from the Radius server "Extracted group : Null" in aaad.debug log.