Contents

• Error - 1
• Error - 2 
• Solution - 1
• Solution - 2

Error - 1

Installation of XenApp 7.13 does not progress beyond the Core Components page for a Delivery Controller or Virtual Delivery software or command line installation. It stops with the following error:

"Required Windows updates are not present. Make sure KB2919355 is installed before continuing. For more information, see CTX220340."

Error 2

Installation of the Microsoft Visual C++ 2015 Runtime failed, either using the UI or command line, with the following message:

"This installation requires user input before re-trying the installation. For more information, see CTX220340."

Solution 1

Make sure Windows Update KB2919355 is installed on the system and then restart the installer to proceed with installation.

Installation of KB2919355 requires the following updates to be present: KB2939087 and KB2975061. Ensure all Windows Updates are installed, or download them manually from the Microsoft website.

Solution 2

Make sure the Windows Update Service is enabled, and that KB2919355 is installed. Installation of KB2919355 requires following updates to be present: KB2939087 and KB2975061.
Before re-trying installation of XenApp, fix the installation of Microsoft Visual C++ 2015 Runtime by finding the corresponding version that failed (x86 or x64) on the product media under Layout Root\Support\VcRedist_2015\ and double-clicking on:

• vc_redist.x64.exe for failed installation of Microsoft Visual x64 C++ 2015 Runtime

• vc_redist.x86.exe for failed installation of Microsoft Visual x86 C++ 2015 Runtime

Select the "Repair" option and verify it succeeded. After that, re-try installation of XenApp or XenDesktop using the installer.