Error: Authentication with WebRoot Failed in iprep.log
Article ID: CTX220225
Updated On:
Description
After Enabling the IP Reputation feature in iprep.log getting error "Authentication with WebRoot Failed"
Issue Snapshot:
Resolution
Need to upgrade the Netscaler to Version 11.0 build 66.11.nc+ or Version 11.1 build 47.14.nc+.
Problem Cause
Netscaler Not storing credentials in iprep DB, getting from PE every time.Additional Information
In order to get the authentication done to WebRoot properly the below mentioned parameters should be passed:
Here device_id should be sysid and user_id is S/N:
Sys_id comes from “show ns hardware”
Platform: NSMPX-5550 4*CPU+6*E1K+2*E1K+1*CVM 1620 675310
Manufactured on: 1/12/2015
CPU: 3100MHZ
Host Id: 17334406
Serial no: KW******
Here device_id should be sysid and user_id is S/N:
Sys_id comes from “show ns hardware”
Platform: NSMPX-5550 4*CPU+6*E1K+2*E1K+1*CVM 1620 675310
Manufactured on: 1/12/2015
CPU: 3100MHZ
Host Id: 17334406
Serial no: KW******
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