Fail to uninstall server VDA 7.6
Article ID: CTX220211
Updated On:
Description
Fail to uninstall server vda 7.6.
The installation log has the following error:
$ERR$ : XenDesktopSetup:message format "Removal of MSI Product 'UpsClient_x64.msi' ('{FD03A03B-6A92-45CE-A3B6-2AE2FC644030}') failed with code 'InstallFailure' (1603)." failed:
System.FormatException: Input string was not in a correct format.
at System.Text.StringBuilder.AppendFormat(IFormatProvider provider, String format, Object[] args)
at Citrix.MetaInstaller.Log.Trace(LogSourceModule source, TraceFunction traceFunction, String message, Object[] args)
Resolution
Restart print spooler service.
log:
MSI (s) (48:2C) [09:01:55:948]: Product: Citrix Universal Print Client -- Error 1921. Service 'Print Spooler' (spooler) could not be stopped. Verify that you have sufficient privileges to stop system services.
Problem Cause
More detail error can be found in C:\Users\app_ermsupport\AppData\Local\Temp\Citrix\XenDesktop Installer\MSI Log Files\UpsClient_x64_uninstall2105010898.txtlog:
MSI (s) (48:2C) [09:01:55:948]: Product: Citrix Universal Print Client -- Error 1921. Service 'Print Spooler' (spooler) could not be stopped. Verify that you have sufficient privileges to stop system services.
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