This article describes how to identify hardware issues like faulty HDD, PSU, SSL Card, Network Interfaces etc without collecting the support bundle and waiting for offline analysis.

1- Open a NetScaler CLI window and go to Shell:
> 
> shell
Copyright (c) 1992-2013 The FreeBSD Project.
Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
        The Regents of the University of California. All rights reserved.
root@NSMPX-8200#
 
2- Run the script ns_hw_err.bash: 

(Also we can get this output from ns_offline_analysis script)

[collector_S_147.46.10.192_25Dec2016_10_33]$ ns_offline_analysis.bash -o.

root@NSMPX-8200# ns_hw_err.bash
NetScaler NS10.5: Build 59.13.nc, Date: Nov  5 2015, 10:26:52
platform: Manufacturer Citrix Inc.
platform: NSMPX-8000 4*CPU+12*E1K+1*E1K+4*CVM 1620 675300 (26), manufactured at 4/15/2013
platform: bios version 2.1d dated 09/06/2012 found at 0xffffff00000e9786
platform: serial 234XXXXXXR
platform: smbios_read failed
platform: sysid 675300 - NSMPX-8000 4*CPU+12*E1K+1*E1K+4*CVM 1620
platform: serial 234XXXXXXR
platform: sysid 675300 - NSMPX-8000 4*CPU+12*E1K+1*E1K+4*CVM 1620
HDD MODEL: Device Model:     SAMSUNG SSD 830 Series
 
Generating the list of newnslog files to be processed...
Generating the events from newnslog files...
 
Checking for HDD errors...
Checking for HDD SMART errors...
Checking for Flash errors...
Checking for Mega Raid Controller errors...
Checking for SSL errors...
Checking for BIOS errors...
Checking for SMB errors...
Checking for MotherBoard errors...
Checking for CMOS errors...
        License year: 2016: OK
Checking for SFP/NIC errors...
Checking for Firmware errors...
Checking for License errors...
Checking for Undetected CPUs...
Checking for DIMM flaps...
Checking for LOM errors...
Checking the Power Supply Errors...
root@NSMPX-8200#
 
To check for HDD issues you can also use the smartcl command:

1- You can also run smartcl :

root@NSMPX-8200#  smartctl --scan
/dev/ad4 -d ata # /dev/ad4, ATA device
root@NSMPX-8200#
 
2- Select the HD to check:
 
root@NSMPX-8200# smartctl -a /dev/ad4
smartctl 5.42 2011-10-20 r3458 [FreeBSD 8.4-NETSCALER-10.5 amd64] (local build)
Copyright (C) 2002-11 by Bruce Allen,
 
=== START OF INFORMATION SECTION ===
Model Family:     Samsung based SSDs
Device Model:     SAMSUNG SSD 830 Series
Serial Number:    SXXXXXXXXXXX666
LU WWN Device Id: 5 002538 043584d30
Firmware Version: CXM03B1Q
User Capacity:    256,060,514,304 bytes [256 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ACS-2 revision 2
Local Time is:    Tue Jan  3 13:53:03 2017 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
 
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
 
General SMART Values:
Offline data collection status:  (0x02) Offline data collection activity
                                        was completed without error.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                ( 1020) seconds.
Offline data collection
capabilities:                    (0x5b) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (  17) minutes.
 
SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  5 Reallocated_Sector_Ct   0x0033   100   100   010    Pre-fail  Always       -       0
  9 Power_On_Hours          0x0032   093   093   000    Old_age   Always       -       31251
 12 Power_Cycle_Count       0x0032   099   099   000    Old_age   Always       -       22
177 Wear_Leveling_Count     0x0013   098   098   000    Pre-fail  Always       -       68
179 Used_Rsvd_Blk_Cnt_Tot   0x0013   100   100   010    Pre-fail  Always       -       0
181 Program_Fail_Cnt_Total  0x0032   100   100   010    Old_age   Always       -       0
182 Erase_Fail_Count_Total  0x0032   100   100   010    Old_age   Always       -       0
183 Runtime_Bad_Block       0x0013   100   100   010    Pre-fail  Always       -       0
187 Uncorrectable_Error_Cnt 0x0032   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0032   071   046   000    Old_age   Always       -       29
195 ECC_Rate                0x001a   200   200   000    Old_age   Always       -       0
199 CRC_Error_Count         0x003e   253   253   000    Old_age   Always       -       0
235 Unknown_Attribute       0x0012   099   099   000    Old_age   Always       -       21
241 Total_LBAs_Written      0x0032   099   099   000    Old_age   Always       -       8730895758
 
SMART Error Log Version: 1
No Errors Logged
 
SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Extended offline    Completed without error       00%      9264         -
# 2  Short offline       Completed without error       00%      8883         -
 
SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.