iOS 9.x timeout error message when SAML configured on NetScaler to access Office 365 apps

iOS 9.x timeout error message when SAML configured on NetScaler to access Office 365 apps

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Article ID: CTX219761

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Updated On:

Description

Following error observed on the iOS devices: "rdx.message_box_error TimeoutError: Timeout Error: DOM Exception 23". This is observed when redirecting authentication to sign in to Office 365 applications on iOS 9.3.5 using SAML configuiration on Netscaler.
 

Resolution

When using iOS 10 or higher the redirection works fine and can sign into the Netscaler with all Office 365 apps

Note: This is not a NetScaler issue and it is a client (iOS) bug.

 

Problem Cause

This was an issue with the Microsoft App's Webview in iOS9.x which failed to load java plugins. No Workaround  available from NetScaler side to address this client side issue.

Issue/Introduction

This article discusses an iOS 9.x error message which causes SAML failure through NetScaler
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