NetScaler Gateway EPA Scan Fails When Checking for "Windows Update" on Client Machine
Article ID: CTX219293
Updated On:
Description
When NetScaler Gateway EPA scan is configured to validate if the Windows update on client machine has been performed within X days, the scan fails on client machine.
Environment
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Resolution
To resolve this issue, navigate to Control panel > Windows update > Change Settings > Select Install Updates Automatically (recommended) as shown in the following screen shot:
In the epaHelper_epa_plugin logs, you will find the below highlighted messages when the EPA fails for Windows update. The location of epaHelper_epa_plugin is "C:\Users\<UserName>\AppData\Local\Citrix\AGEE"
Note: AppData will be hidden by default. To view it, go to View > Options > Change folder and view options > View > Show hidden files and folders > Apply.
========================= EPA library log file Version: 1,1,1,24 Date: 11/18/2016 Time: 11:00:23 ========================= 11:00:23.390 setConfig got called with allowLogging 1 and configString lang=en 11:00:23.390 ---------Next Scan--------------- 11:00:23.390 Successfully parsed tokens 11:00:23.397 Agent service is enabled 11:00:23.398 Windows update is set to disabled or not-configured 11:00:23.398 LastSearchSuccessDate failed or update scan was never performed 11:00:23.398 Couldn't get Agent information 11:00:23.398 Scan failed for Scan method SCAN-TIME scanQuery : WIN-UPDATE_SCAN-TIME_<=_300 11:00:23.422 getScanErrorText called 11:00:23.966 Doing Cleanup
Problem Cause
As per Microsoft, the " The Automatic updates" will update the Last Search Success Date results. Since Windows update was not set to " Automatic" on client machine, the Last Search Success Date results was not updated. Thus EPA fails.
Issue/Introduction
When NetScaler Gateway EPA scan is configured to validate if the Windows update on client machine has been performed within X days, the scan fails on client machine.
Additional Information
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