Error: General error while launching applications through android receiver
Article ID: CTX219073
Updated On:
Description
This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.
Getting following error when launching applications through android receiver when coming through netscaler gateway:
Android receiver logs will have following error listed after application launch requets:
"baiMobile Credential Service" not available in android logs
Resolution
- Run SSL check for the netscaler gateway FQDN on digicert.com or Qualys.
- If you find that 'SSL certificate is not trusted then validate on NetScaler if certificate chain is complete or not.
- If not then install intermediate and root certificate on NetScaler and link them with server certificate
- Make sure that chain is complete by running SSL check again for gateway FQDN.
Problem Cause
- Receivers are unable to trust the connection if certificate chain is incomplete.
Additional Information
- To install intermediate and root certificates on netscaler, please refer: https://support.citrix.com/article/CTX114146
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