This article is intended for Citrix administrators and technical teams only.
 
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.


Event viewer on storefront server is generating warning event ID 4 " The Receiver for Windows package file could not be found a the path: 'Clients/' 

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Updated the Web.config file with the correct path for the MAC receiver client on the storefront server.


1. Navigate to the following path on the storefront server  C:\inetpub\wwwroot\Citrix\(storename)Web

2. Open the Web.config file. 

3. Locate the Win32 and macOS file paths and update accordingly. 

<pluginAssistant enabled="true" upgradeAtLogin="false" showAfterLogin="false">
<win32 path="http://downloadplugins.citrix.com/Windows/CitrixReceiverWeb.exe" />
<macOS path="http://downloadplugins.citrix.com/Mac/CitrixReceiverWeb.dmg"

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Problem Cause

Inaccessible path in the web.config file for the receiver clients.