Android devices cannot launch apps after updating VDA agent to version 7.11

Android devices cannot launch apps after updating VDA agent to version 7.11

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Article ID: CTX218252

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Updated On:

Description

After upgrading VDA to v7.11; Receiver for Android users cannot launch published Apps or Desktops.

The following error message is observed on the Android devices:
"The common name on the ID certificate is not what was expected"

In addition, the receiver logs shall contain similar stack trace:
09-25 17:17:41.028 W/System.err(22917): com.citrix.sdk.ssl.CitrixSSLException: Status check failed (status 59)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.sdk.ssl.androidnative.CitrixSSLSocket.checkResult(CitrixSSLSocket.java:240)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.sdk.ssl.androidnative.CitrixSSLSocket.startHandshake(CitrixSSLSocket.java:304)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.sdk.ssl.androidnative.CitrixSSLSocketFactory.createSslSocket(CitrixSSLSocketFactory.java:657)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.sdk.ssl.androidnative.CitrixSSLSocketFactory.createSslSocket(CitrixSSLSocketFactory.java:644)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.sdk.ssl.androidnative.CitrixSSLSocketFactory.createSocket(CitrixSSLSocketFactory.java:721)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.client.io.net.ip.proxy.SSLProxy.connect(SSLProxy.java:115)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.client.io.net.ip.TCPSocketFactory.makeSocket(TCPSocketFactory.java:154)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.client.io.net.ip.TCPSocketFactory.makeSocket(TCPSocketFactory.java:48)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.client.module.td.tcp.TCPTransportDriver.connect(TCPTransportDriver.java:182)
09-25 17:17:41.030 W/System.err(22917):         at com.citrix.client.module.td.TransportDriver.run(TransportDriver.java:223)
09-25 17:17:41.030 W/System.err(22917):         at java.lang.Thread.run(Thread.java:761)

Resolution

Workaround exists by disabling session reliability in StoreFront server using the following steps:
  1. Login to the StoreFront server and open Citrix Storefront.
  2. Click Stores, then under Actions, click “Manage NetScaler Gateways”.
  3. Highlight the NetScaler Gateway and click “Edit”.
  4. Select “Secure Ticket Authority”, then uncheck “Enable session reliability”.
Citrix is working on a permanent fix. This article will be updated when it's available.
 
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