Citrix Director Shows Incorrect Data For Sessions Due to Monitoring Service Failure
Article ID: CTX218084
Updated On:
Description
Citrix Director Shows Wrong Information
Citrix Director shows incorrect data compared to Studio for sessions such as Logon Duration, Current Number of Active Sessions, and others when the Load Evaluator Index policy is enabled.
With the Load Evaluator Index policy enabled, Citrix Director might show incorrect data when compared to Studio, for sessions such as Logon Duration, Current Number of Active Sessions, and others.
[From MonitorSvcWX64_7_11_001][#LC6241]
Resolution
This issue has been fixed with the availability of Hotfix MonitorSvcWX64_7_11_001 For Citrix Monitor Service 7.11 updates on XenApp and XenDesktop 7.11. This fix has been incorporated in XenApp and XenDesktop 7.12 and above versions.
Problem Cause
The Monitoring Service fails to insert new session data into the Monitoring database when the Load Evaluator Index policy is enabled.
Issue/Introduction
