VMWare Tools Auto-Update Renders PVS Target Devices Unresponsive

VMWare Tools Auto-Update Renders PVS Target Devices Unresponsive

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Article ID: CTX217838

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Updated On:

Description

The PVS target device turn unresponsive a few seconds after booting up correctly. The behavior is only observed after devices are rebooted. The device will be marked as down on the PVS console and there will be no retries registered as the device will not reconnect to PVS.

Resolution

Disable the auto update feature on the hosting environment.
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Problem Cause

The VMware tools contain network adapter drivers. While installing these drivers the PVS Target will lose its network connectivity and as a consequence be dropped from PVS. In order to update the VM-Ware tools on PVS Targets refer to  Best Practices for Upgrading a Hypervisor Tools Version in a Citrix Provisioning Environment.