Error: "Unsupported SFP Type" for 1G Interface on NetScaler
Article ID: CTX217469
Updated On:
Description
On NetScaler GUI we see "SFP not supported" and in dmesg.boot file of NetScaler we see "Unsupported SFP type" error messages as shown below:
**************************************************************
vendor FINISAR CORP. , part number FCMJ-8521-3
*** Unsupported SFP type!
***************************************************************
We can do SSH to NetScaler > go to shell mode and run below command to look into the dmesg.boot file for unsupported SFP errors as seen above:
root@ns-vpx# cd /var/nslog
root@ns-vpx# more dmesg.boot
Resolution
We do not support SFP with part number FCMJ-8521-3 with e1k driver.
We support SFP with part number FCLF-8521-3
So the message seen in dmesg.boot logs is correct as we do not support this SFP type.
We support SFP with part number FCLF-8521-3
So the message seen in dmesg.boot logs is correct as we do not support this SFP type.
Problem Cause
The issue is caused by unsupported SFP being used on NetScaler.Issue/Introduction
On NetScaler GUI we see "SFP not supported" and in dmesg.boot file of NetScaler we see "Unsupported SFP type" error messages.
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