Shadow user session via Citrix Director secretly without user intervention

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Article ID: CTX217237

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Updated On:

Description

The below Group Policy has been configured but still while trying to shadow a ICA session via Citrix Director, Administrator needs to wait for user's Consent.

Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections
Policy: Set rules for remote control of Remote Desktop Services user sessions
Value: Enable, Full control without user's permission 


 

Resolution

This is not possible by design while using Citrix Director for shadowing ICA session on 7.x. However, as a workaround you may try to use session recording server which has the option to start recording the user session without any prompt shown.

There is an integration with Director which lets you start recording with a single click:

https://docs.citrix.com/en-us/xenapp-and-xendesktop/7-6/xad-monitor-article/xad-session-recording.html

 

Problem Cause

By Design.

Issue/Introduction

While trying to shadow a ICA session via Citrix Director, Administrator needs to wait for user's consent.
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