Error: “Connection to PVS Soap Server Failed” While SCOM Management Server Tries To Communicate with PVS Servers

Error: “Connection to PVS Soap Server Failed” While SCOM Management Server Tries To Communicate with PVS Servers

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Article ID: CTX217137

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Updated On:

Description

Getting the following error when running: Check Requirements and Configuration for Citrix MPPVS:

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On PVS server search for below logs:
C:\ProgramData\Citrix\Provisioning Services MP Agent\mppvs_agt.log says “Security Support Provider Interface (SSPI) authentication failed”

On Event viewer seeing logs with error:
“Connection to PVS Soap Server Failed”

Environment

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Resolution

Configure Kerberos Authentication type for Citrix MPPVS Agent service. To enable Kerberos authentication for all MPPVS agents perform following steps: 

  1. Set "Log On" account for "Citrix MPVPS Agent" service to the account you are using for MPPVS.
  2. In command prompt go to "%Program Files%\Citrix\Provisioning Services MP Agent" and execute "PVSMonitorSvc.exe /setconnection runninguser" 
  3. Restart "Citrix MPVPS Agent" service and after a minute run check requirements tool to check if agent is ok now.

When Kerberos Authentication is set for Provisioning Services MP, issue will be resolved in next discovery cycle (by default 5 minutes). To verify, run the “Check requirements and Configuration” task.

Problem Cause

By default Citrix MPPVS agent uses basic authentication to access Citrix PVS. In case if Citrix PVS uses Kerberos authentication, MPPVS agent has to be reconfigured to use Kerberos authentication too. 

Issue/Introduction

On PVS server search for below logs: C:\ProgramData\Citrix\Provisioning Services MP Agent\mppvs_agt.log says “Security Support Provider Interface (SSPI) authentication failed”
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