Director: ICA Round Trip Time is not calculated on 2012 R2 VDA's

Director: ICA Round Trip Time is not calculated on 2012 R2 VDA's

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Article ID: CTX217106

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Updated On:

Description

Even though the Policies for ICA RTT are enabled we do not see the Metrics in Director.

Environment

This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.

Resolution

Disable legacy graphics mode

Problem Cause

Legacy Graphics Mode is enabled.

It is available on Server 2012, but it cannot optimize the session due to Microsoft OS graphics changes and is not recommended unless Compatibility Mode is the alternative.

 

Additional Information

http://support.citrix.com/article/CTX201812
https://www.citrix.com/blogs/2014/10/22/whats-new-with-hdx-display-in-xendesktop-xenapp-7-x/
http://support.citrix.com/article/CTX202687