Secure Hub could not connect to Store
Article ID: CTX217040
Updated On:
Description
Some users unable to open Store, getting error message Store could not connect.
Resolution
Delete affected devices and re-enroll.
Querying the DEVICES table for the X-Citrix-Device-ID from trace result in two hits. This means two users/devices are using the same MAM id.
Deletion of both devices, then re-enrol resolved the issue
Problem Cause
Trace showed "Duplicated devices" as part of a 403 response to the storewebQuerying the DEVICES table for the X-Citrix-Device-ID from trace result in two hits. This means two users/devices are using the same MAM id.
Deletion of both devices, then re-enrol resolved the issue
Additional Information
https://support.citrix.com/article/CTX217692
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