Average logon duration cannot fetch data

Average logon duration cannot fetch data

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Article ID: CTX216885

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Description

No information under Logon Performance -Director does not display any logon duration info.

Resolution

Upgrade Profle management 5.21 (https://www.citrix.com/go/jmp/upm.html)
1.Open CMd
2.Run 
%WINDIR%\Microsoft.NET\Framework64\v4.0.30319\installutil.exe"%ProgramFiles%\Citrix\Virtual Desktop Agent\upmWmiMetrics.dll" 
%WINDIR%\Microsoft.NET\Framework64\v4.0.30319\installutil.exe"%ProgramFiles%\Citrix\Virtual Desktop Agent\upmWmiAdmin.dll 
3.Reboot the machine 
4.Launch the ica session of  machine 2-3 times  
5.Can see Average logon duration sucessfully 

Problem Cause

UPM 5.20 was not reporting to database correctly 

Additional Information

Check  Under monitor database 
Tables >> monitordata.sessions >> select top 200 rows >> row ( average logon duration )
See if all the entries ar null or not 
If yes >> apply above solution