Average logon duration cannot fetch data
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Article ID: CTX216885
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Updated On:
Description
No information under Logon Performance -Director does not display any logon duration info.
Resolution
Upgrade Profle management 5.21 (https://www.citrix.com/go/jmp/upm.html)
1.Open CMd
2.Run
%WINDIR%\Microsoft.NET\Framework64\v4.0.30319\installutil.exe"%ProgramFiles%\Citrix\Virtual Desktop Agent\upmWmiMetrics.dll"
%WINDIR%\Microsoft.NET\Framework64\v4.0.30319\installutil.exe"%ProgramFiles%\Citrix\Virtual Desktop Agent\upmWmiAdmin.dll
3.Reboot the machine
4.Launch the ica session of machine 2-3 times
5.Can see Average logon duration sucessfully
Problem Cause
UPM 5.20 was not reporting to database correctly
Additional Information
Check Under monitor database
Tables >> monitordata.sessions >> select top 200 rows >> row ( average logon duration )
See if all the entries ar null or not
If yes >> apply above solution
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