Citrix Director Cannot Send Email Alerts In XenDesktop 7.9
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Article ID: CTX216825
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Updated On:
Description
Director is unable to send email alerts. The eventlogs has an event with Exception (0):
The data source 'Unknown error.' ('http://DDC.FQDN.COM/Citrix/Monitor/v1') responded with an unexpected error.
User: 'DomainName\UserName'
Console operation: 'Sending test message in mail...
Additional information:
'ExceptionThrown (0)'
Environment
This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.
Resolution
Director do not send emails directly from SMTP server, it contacts Delivery Controller to send emails. Add Delivery Controller server IP Address to the field "Receive mail from remote server that have this IP Address".
Problem Cause
In the director logs, that exception is coming because service was unavailable:
MonitoringSdkServiceConnector exception string: System.Net.Mail.SmtpException: Service not available, closing transmission channel. The server response was: 4.3.2 Service not available
Issue/Introduction
The data source 'Unknown error.' ('http://DDC.FQDN.COM/Citrix/Monitor/v1') responded with an unexpected error.
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