XenDesktop Controller Upgrade From 7.8 to 7.9 Failing With Error: "Cannot Stop CitrixBrokerService Service on Computer"

XenDesktop Controller Upgrade From 7.8 to 7.9 Failing With Error: "Cannot Stop CitrixBrokerService Service on Computer"

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Article ID: CTX215801

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Description

XenDesktop 7.9: The XenDesktop upgrade from 7.8 to 7.9 is failing.

MSI Log Error: 

08:48:56.8727 $ERR$ : XenDesktopSetup:Process error output: BrokerService: Unexpected error occurred: Cannot stop CitrixBrokerService service on computer '.'.

08:48:56.8727 $ERR$ : XenDesktopSetup:Process error output: details: The service cannot accept control messages at this time

08:48:56.8776       : XenDesktopSetup:Process completed with error code -1

08:48:56.8776 $ERR$ : XenDesktopSetup:Failed to configure component 'Broker Service'. Config tool 'C:\Program Files\Citrix\Broker\Service\BrokerService.exe' failed on initialization with error code -1.

08:48:56.8776 $ERR$ : XenDesktopSetup:Recording installation failure. Config tool 'C:\Program Files\Citrix\Broker\Service\BrokerService.exe' failed on initialization with error code -1.

Resolution

Stopped the Broker Service and renamed the brokerservice.exe.config file before running the upgrade.


Problem Cause

Unable to stop the broker service to reconfigure the config file for it.