Citrix Director: Unable to logon to Director with the message - The system is currently unavailable. Please try again later or contact your administrator

Citrix Director: Unable to logon to Director with the message - The system is currently unavailable. Please try again later or contact your administrator

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Article ID: CTX214427

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Updated On:

Description

When logging on to Director, the following error is generated:

     The system is currently unavailable.

     Please try again later or contact your administrator

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In the event log, the following warning is observed:

Log Name:      Application
Source:        Citrix Director Service
Date:          8/19/2016 5:04:22 PM
Event ID:      7
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      CtxAux.RepLab.Local
Description:
Your logon attempt was unsuccessful.
 
Username: 'replab\CtxAdmin'
Domain: ''
 
Additional information:
'Parameter received is null or empty password. '
 

Resolution

  1. Log on to the server where director is install
  2. Open Internet Information Services (IIS) Manager, You can use the inetmgr CMD command.
  3. Go to Host Name > sites > Default We Site > Director > Application Settings:
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  1. Open Service.AutoDiscoveryAddresses to see what Delivery Controllers (DC), Director is configured to use:

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  • If multiple DC are mention be sure that there are no spaces, and they are separated by a comma (,).
  • Verify that Director can reach all the DC’s mention.
  • Verify the health of the DC's by running:
              ASNP Citrix*
              Get-BrokerController:

Problem Cause

The configured Delivery controller is; incorrect, unreachable, or unresponsive.

Issue/Introduction

Unable to log on to the Director: "The system is currently unavailable. Please try again later or contact your administrator." Error Reported in Application event Logs – Event ID 7 is “Your logon attempt was unsuccessful. Username: 'username' Domain: 'domainname' Additional information: 'No sites could be accessed.'”