VDA upgrade fails with Error 1603 IcaTS_x64.msi

VDA upgrade fails with Error 1603 IcaTS_x64.msi

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Article ID: CTX213807

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Updated On:

Description

Issue:
Error 1603 received during upgrade process (may exhibit different specific .msi failures)


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Environment

Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.

Resolution

1. Removed MS KB3072630 and KB3139923 and rebooted
2. Edit the windows registry:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer
  • Create  D-WORD value :
    • RemappedElevatedProxiesPolicy
    • Value = 1
3. Reboot
4. Run the VDA installer as Administrator.

Problem Cause

Microsoft Windows Updates:
KB3072630
KB3139923

Issue/Introduction

Error 1603 received during upgrade process (may exhibit different specific .msi failures)

Additional Information

Microsoft Windows Updates:

KB3072630
https://support.microsoft.com/en-us/kb/3072630

KB3139923
https://support.microsoft.com/en-us/kb/3139923
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