Citrix Receiver for Windows shows Authentication Window or Receiver prompts periodically
Article ID: CTX213755
Updated On:
Description
Citrix Receiver for Windows authentication prompt and/or receiver prompt pops up randomly.
Environment
Caution! Using Registry Editor incorrectly can cause serious problems that might require you to reinstall your operating system. Citrix cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. Be sure to back up the registry before you edit it.
Resolution
Create these registry keys to resolve the issue.
Key:
32-bit Windows Location: HKLM\Software\Citrix\Dazzle
64-bit Windows Location: HKLM\Software\Wow6432Node\Citrix\Dazzle
Name: RefreshMs
Type: REG_SZ
Value: 18000000
Name: InitialRefreshMinMs
Type: REG_SZ
Value: 1
Name: InitialRefreshMaxMs
Type: REG_SZ
Value: 1
Name: DisablePoll
Type: REG_SZ
Value: true
Name: DontWarnOfRemovedResources
Type: REG_SZ
Value: false
Name: SilentlyUninstallRemovedResources
Type: REG_SZ
Value: true
Problem Cause
Receiver keeps on refreshing.
Issue/Introduction
The Receiver authentication window pops up multiple times, randomly.
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