Black screen shown at Logon for a number of minutes
Article ID: CTX212971
Updated On:
Description
Black screen after Welcome Screen when launching Desktop VDA. Usually occurs on 1st Logon, when no existing profile exists.
Resolution
- To remove the black screen ensure "Show First-Logon-Animation" group policy is enabled so that the user will see the animation and not a black screen.
Problem Cause
- This is expected behavior when the policy is disabled. Microsoft must be engaged if solution is required instead of workaround.
- On this current issue we are investigating : Microsoft policy makes the ICA session show a black screen when logon to an account for the first time.
- This behaviour is expected if "Show First-Logon-Animation" GPO is disabled.
Issue/Introduction
During the logon, customers sees a black screen for about 1 minute, then desktop loads correctly.
Was this article helpful?
Yes
No
Powered by
