Error (1603) While Upgrading VDA, Installation of MSI File 'IcaTS_x64.msi' Failed with Code 'InstallFailure'
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Article ID: CTX212788
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Updated On:
Description
Unable to upgrade to VDA: 7.8

Installation of MSI File 'IcaTS_x64.msi' failed with code 'InstallFailure' (1603).
Environment
This software application is provided to you as is with no representations, warranties or conditions of any kind. You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that: (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application. In no event should the software application be used to support ultra-hazardous activities, including but not limited to life support or blasting activities. NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the software application.
Resolution
Uninstalled the KB3139923 and it fixed problem.
Problem Cause
MSI (s) (08:44) [10:08:03:512]: Created Custom Action Server with PID 4936 (0x1348).
MSI (s) (08:70) [10:08:03:552]: Running as a service.
MSI (s) (08:70) [10:08:03:554]: Hello, I'm your 32bit Elevated Remapped custom action server.
MSI (s) (08:FC) [10:08:03:559]: Executing op: ActionStart(Name=SetDComPermissions,,)
MSI (s) (08:FC) [10:08:03:559]: Executing op: CustomActionSchedule(Action=SetDComPermissions,ActionType=3073,Source=BinaryData,Target=SetDComPermissions,)
MSI (s) (08:A4) [10:08:03:562]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI848.tmp, Entrypoint: SetDComPermissions
MSI (s) (08:A4) [10:08:03:562]: Lost connection to custom action server process. Attempting to regenerate.
MSI (s) (08:44) [10:08:03:562]: Generating random cookie.
MSI (s) (08:44) [10:08:03:565]: Created Custom Action Server with PID 3712 (0xE80).
MSI (s) (08:70) [10:08:03:601]: Running as a service.
MSI (s) (08:90) [10:08:03:604]: Hello, I'm your 32bit Elevated Remapped custom action server.
MSI (s) (08:FC) [10:08:03:610]: Executing op: ActionStart(Name=WriteEnvironmentStrings,Description=Updating environment strings,Template=Name: [1], Value: [2], Action [3])
MSI (s) (08:FC) [10:08:03:610]: Executing op: ProgressTotal(Total=2,Type=1,ByteEquivalent=13200)
MSI (s) (08:FC) [10:08:03:610]: Executing op: UpdateEnvironmentStrings(Name=Path,,Delimiter=;,Action=1610612737,)
MSI (s) (08:FC) [10:08:03:610]: Executing op: UpdateEnvironmentStrings(Name=PATH,Value=C:\Program Files (x86)\Citrix\system32,Delimiter=;,Action=1610612737,)
MSI (s) (08:FC) [10:08:03:611]: Executing op: ActionStart(Name=RegisterTypeLibraries,Description=Registering type libraries,Template=LibID: [1])
MSI (s) (08:FC) [10:08:03:612]: Executing op: TypeLibraryRegister(,,FilePath=C:\Program Files\Citrix\Euem\Service\SemsComLibrary.tlb,LibID={C3714750-3FDF-4152-88AF-F65A20C47E41},Version=1798,,Language=0,HelpPath=C:\Program Files\Citrix\Euem\Service\,BinaryType=0,IgnoreRegistrationFailure=0,)
MSI (s) (08:FC) [10:08:03:612]: Lost connection to custom action server process. Attempting to regenerate.
MSI (s) (08:44) [10:08:03:612]: Generating random cookie.
MSI (s) (08:44) [10:08:03:616]: Created Custom Action Server with PID 1952 (0x7A0).
MSI (s) (08:E4) [10:08:03:653]: Running as a service.
MSI (s) (08:E4) [10:08:03:656]: Hello, I'm your 32bit Elevated Remapped custom action server.
MSI (s) (08:FC) [10:08:03:662]: QueryPathOfRegTypeLib returned -2147023174 in remote context. Path is ''
MSI (s) (08:FC) [10:08:03:662]: CMsiServices::ProcessTypeLibrary runs in remote context, not impersonated.
MSI (s) (08:FC) [10:08:03:662]: Lost connection to custom action server process. Attempting to regenerate.
MSI (s) (08:44) [10:08:03:662]: Generating random cookie.
MSI (s) (08:44) [10:08:03:665]: Created Custom Action Server with PID 4176 (0x1050).
MSI (s) (08:70) [10:08:03:704]: Running as a service.
MSI (s) (08:90) [10:08:03:706]: Hello, I'm your 32bit Elevated Remapped custom action server.
MSI (s) (08:FC) [10:08:03:713]: Note: 1: 2108 2: C:\Program Files\Citrix\Euem\Service\SemsComLibrary.tlb 3: -2147023170
MSI (s) (08:FC) [10:08:03:713]: Product: Citrix HDX TS (retail) -- Error 1911. Could not register type library for file C:\Program Files\Citrix\Euem\Service\SemsComLibrary.tlb. Contact your support personnel.
MSI (s) (08:FC) [10:08:03:735]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (08:FC) [10:08:03:736]: User policy value 'DisableRollback' is 0
MSI (s) (08:FC) [10:08:03:736]: Machine policy value 'DisableRollback' is 0
Action ended 10:08:03: InstallFinalize. Return value 3.
Issue/Introduction
Error (1603) While Upgrading VDA, Installation of MSI File 'IcaTS_x64.msi' Failed with Code 'InstallFailure'.
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