XenApp 7.6 Director Cannot Retrieve Data for Session, Logon Duration and LC2239
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Article ID: CTX212388
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Updated On:
Description
Not updating the information on XenApp Director.
Resolution
1) Remove the private (sounds it's irrelevant in this case).
2) Start the Monitor Service.
3) In PoSh, run Get-MonitorConfiguration ... check what DataCollectionEnabled says in this case it says false.
4) run Set-MonitorConfiguration -DataCollectionEnabled $TRUE
5) Repeat step 3 and confirm that DataCollectionEnabled now says True.
Problem Cause
On Director Event Log
Error ID 5 from Citrix Director Service
Msg: "Failed to connect to data source 'Unknown error.'
Error event ID 2008 Citrix Monitor Service
Msg: "Error querying the Broker via GetBrokerObjects to obtain 'Controller Machine Details'
This occurred after moving to and from a DR database.
Issue/Introduction
Director cannot retrieve data for session, logon duration. Dev A pointed to LC2239 however this was not the case. Get-MonitorConfiguration showed DataCollectionEnabled set to false. This occurred after move to a DR databse for testing.
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