USB Redirection is Not Working for Signature Pad

USB Redirection is Not Working for Signature Pad

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Article ID: CTX212103

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Updated On:

Description

USB Redirection is not working for signature pad.

Resolution

Manufacturers of signature pads may provide client and server components to enable signature pad operation in ICA and RDP sessions.

In the case of ePAD- drivers for the client and server can be downloaded from the ePAD website and appear similar to the files in the image below...
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After the client and server components have been installed, ePAD provides a utility ePadLink to test.  Test on the client and then the VDA that the device is found using the utility...


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Checking Desktop viewer may display signature pad as not redirected but the ePAD client and server component is enabling the redirection into the 2008R2 and 2012VDA in this case.

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Problem Cause

Redirection of some devices that may use Generic redirection are not support in 2008R2 VDA.  Using the device manufacturer client and driver enables these devices to appear in published applications and desktops.

Issue/Introduction

Signature pad from ePAD does not appear in published desktop when connecting to a 2008R2 or 2012 VDA.