Users are Prompted with Logon Screen Even After Entering Correct Credentials When Using OWA Through NetScaler
Article ID: CTX210855
Updated On:
Description
When using OWA through NetScaler, users are prompted with logon screen even after entering the correct credentials.
Resolution
To resolve this issue configure cookie persistence with a timeout of 0 instead of using the SSL session based persistence. When the timeout is set to 0 the cookie would not expire till the browser session is terminated on the user machine.
Problem Cause
The issue was caused because the session persistence was getting timed out. This in turn was creating OWA login failure.
Issue/Introduction
When using OWA through NetScaler, users are prompted with logon screen even after entering the correct credentials.
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