User profile not getting deleted on log off
Article ID: CTX210658
Updated On:
Description
User profile not getting deleted on log off. Duplicate profiles are being created on subsequent logins.
Similar to following error may get logged if TOSHIBA printer is mapped in HDX session
ERROR;;;;7264;DeleteAnyFile: Deleting the file <C:\*\TOSHIBA\eSTUDIOX\PSCRIPT\Cache\PluginCache\eSf6p\eSf6pdevicesettings\devicesettings.db> failed with: The process cannot access the file because it is being used by another process.
ERROR;;;;7264;DeleteAnyFile: Deleting the file <C:\* \TOSHIBA\eSTUDIOX\PSCRIPT\Cache\PluginCache\eSf6p\eSf6pdevicesettings\devicesettings.db> failed with: The process cannot access the file because it is being used by another process.
Administrator unable to delete the profile until Citrix Print Manager Service or Print Spooler service is stopped or restarted.
Resolution
- Reconfigure the exclusions for Profile Management to stop lingering process from hindering the deletion of the locally cached profiles.
- Use only Universal Printer Driver.
Set policy Universal print driver usage with the value Use universal printing only.
Problem Cause
Some processes that are not excluded from UPM are lingering in session and holding up the deletion process of the locally cached profiles.Issue/Introduction
Additional Information
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Citrix Documentation - To include and exclude items
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Citrix Documentation - Default inclusions and exclusions
