Windows Media Redirection Fails When Playing .MTS Videos Through VDA
Article ID: CTX209352
Updated On:
Description
Launched a Server OS VDA session and opened Windows Media Player to play a .MTS format video.
Windows Media redirection failed and resulted in a "Windows media player cannot play the file." error.
The issue was not observed over RDP or in the hypervisor console for the server.
With the Citrix Windows Media redirection policy disabled, the video played fine on the server.
The issue was observed with XenApp 7.6.0, 7.6.200 & 7.6.300.
Resolution
Apply a codec pack that supports the AVCHD format and .MTS containers.
Problem Cause
VDA does not have the required video codec support for AVCHD format and .MTS containers.
Issue/Introduction
Windows Media Redirection Fails When Playing .MTS (AVCHD format) Videos Through VDA
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