Generating Support logs on Command Center Software/Appliance

---

Instructions

In general the supports logs are collected for analysing the 

- Open the Command Center GUI. 
- Navigate to Administration Tab


- Click on Technical Support under Diagnostics


- Generate technical support file


- After clicking on Generate Technical support file you get two options: Basic and Advanced.
- Based on the Analysis required select either Basic or Advanced
   Basic: Generates technical support logs with logs, database info and configuration.
   Advanced: Generates all log files and configuration which include thread dumps and crash logs

This article describes about generating Command Center support bundle

In scenarios where the login to the Command Center through the GUI is failing or Command Center is not working then we need to follow the below procedure:

From firmware version 5.2.44.11, the support logs can be collected using CLI Technical Support Bundle script. In any case even if the CC service is down, this script should work.

- Go to CC_HOME/bin
- Execute
        Windows: “generate_technical_support_file.bat” 
        Linux: “sh generate_technical_support_file.sh” 

If it is HA, please collect tech support bundle from both primary and secondary.In case if the script fails to execute, then manual copy of the below logs are required.
 
- Windows: <CC_Home>\Logs
- Linux: <CC_Home>\Logs
- Appliance: /opt/Citrix/Citrix_Command_Center/logs

In some case where we don't have the GUI access of the Command center & wants to generate supports logs , we can still generate logs from Linux / Windows Machine & can access files using below file locations once generated : 

Linux path :  /opt/Citrix/Citrix_Command_Center/technical_support_files/ 
Windows path : \Program Files (x86)\Citrix\Citrix Command Center\technical_support_files