Description

In case of failure during AppDisks creation or delivery, AppDisks Diagnostic Tool can be used to collect the relevant logs and metadata files that can be provided to the Citrix Technical Support team. AppDisks Diagnostic Tool collects the known log files, metadata files and Windows logs from the known location where AppDisks service and driver creates these files.

Where to download ?

Certain legacy Citrix tools are now available on request only. Please submit the request here - https://forms.gle/obA39PEz5qpDiSPq8

Once we verify your request, we will provide access to the download location. 

Prerequisites

AppDisks service should be installed on the system.

Installing AppDisks Diagnostic Tool

AppDisks Diagnotic Tool is installed as a part of AppDisks installation which is always installed as a part of XenDesktop Virtual Delivery Agent (VDA) install.

How to Use AppDisks Diagnostic Tool

To run the tool, double-click the CtxAppDisksDiag.exe located at C:\Program Files\Citrix\personal vDisk\bin. Select all the relevant options and click OK. It will collect all the logs and create a zip file AppDisksDiag_xxxxxxxx.zip on the user’s Desktop.

Data Modified by AppDisks Diagnostic Tool

It creates a zip file on the user’s desktop with all the collected logs, and changes nothing else on the system.

How to Undo the Changes Made by AppDisks Diagnostic Tool

The tool doesn’t make any changes to the file system or registry. It just creates a zip file on the user’s desktop. To undo changes, delete the zip file.

Uninstalling AppDisks Diagnostic Tool

You can’t uninstall the tool without uninstalling the AppDisks product.

Known Issues

• CtxAppDisksDiag logs does not show the logs when the layer creation is in progress.

Contact Information

Questions?  Concerns?  Send any feedback for this tool to supporttools@citrix.com.

Disclaimer

These software applications are provided to you as is with no representations, warranties or conditions of any kind.  You may use and distribute it at your own risk. CITRIX DISCLAIMS ALL WARRANTIES WHATSOEVER, EXPRESS, IMPLIED, WRITTEN, ORAL OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. Without limiting the generality of the foregoing, you acknowledge and agree that (a) the software application may exhibit errors, design flaws or other problems, possibly resulting in loss of data or damage to property; (b) it may not be possible to make the software application fully functional; and (c) Citrix may, without notice or liability to you, cease to make available the current version and/or any future versions of the software application.  In no event should the code be used to support of ultra-hazardous activities, including but not limited to life support or blasting activities.  NEITHER CITRIX NOR ITS AFFILIATES OR AGENTS WILL BE LIABLE, UNDER BREACH OF CONTRACT OR ANY OTHER THEORY OF LIABILITY, FOR ANY DAMAGES WHATSOEVER ARISING FROM USE OF THE SOFTWARE APPLICATION, INCLUDING WITHOUT LIMITATION DIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR OTHER DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  You agree to indemnify and defend Citrix against any and all claims arising from your use, modification or distribution of the code.