Unable to add account on the Citrix Windows receiver

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Article ID: CTX208837

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Updated On:

Description

This article is intended for Citrix administrators and technical teams only.
Non-admin users must contact their company’s Help Desk/IT support team and can refer to CTX297149 for more information.

Unable to add the account through Windows receiver.

Resolution

Remove SNIP and call back from storefront Netscaler Gateway settings
Change FQDN's to IP in SF
Add full path on Netscaler under session profile pointing to Storefront https://sf-fqdn
Change to "ICA only" for basic mode in Netscaler vserver settings

Refer How to Configure NetScaler Gateway Session Policies for StoreFront to get details on configuration related to integrating StoreFront with NetScaler gateway.

Problem Cause

This was a configuration issue on Netscaler session profile and StoreFront.

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