Getting Started with Citrix Secure Mail

Getting Started with Citrix Secure Mail

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Article ID: CTX208788

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Updated On:

Description

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Mail.

Navigation:
What is Secure Mail?
Citrix Secure Mail Connection Modes
List of Supported Mail Servers
Citrix Secure Mail w/ IBM Notes
Supported File Formats
Push Notifications for Citrix Secure Mail
MicroVPN Requirements
Citrix Endpoint Management Authentication Timeouts via Gateway Citrix Secure Mail Troubleshooting


What is Citrix Secure Mail?

  • Citrix Secure Mail lets users manage their email, calendars, and contacts on their mobile phones and tablets. To maintain continuity from Microsoft Outlook or IBM Notes accounts, Secure Mail syncs with Microsoft Exchange Server and IBM Notes Traveler Server. For additional information visit the following link. 


Citrix Secure Mail Connection Modes

Two modes:
  1. STA Mode (best for battery life!):
    • Requires a Citrix Gateway
    • Does not consume additional Citrix Gateway Universal Licenses for mail sync. 
    • It uses ICA proxy/SOCKS type of connection.
  2. Non-STA mode:
    • Allows end-users connect directly to Exchange Server (if externally available).
    • If Citrix Gateway is available, end-users will connect via MicroVPN and must be Sign On (via Secure Hub) in order to sync mail.
    • This method consumes Citrix Gateway Universal Licenses.
Note: Only ActiveSync protocol is currently supported.
 


Mail Servers Supported

Review the following link with all of the supported Mail Servers: https://docs.citrix.com/en-us/citrix-secure-mail/overview.html


Citrix Secure Mail with IBM Notes 

To keep Secure Mail in sync with your mail servers, integrate Secure Mail with an Exchange Server or IBM Notes Traveler Server that resides in your internal network or is behind Citrix Gateway. 
Review the following link for additional details: https://docs.citrix.com/en-us/citrix-secure-mail/exchange-ibm.html  


Supported File Formats

For Secure Mail for iOS, you can attach files from the iOS native Files app. For more information about the iOS Files App, see the Apple Support documentation. Click this link for additional information.


Push Notifications for Citrix Secure Mail

Secure Mail for iOS and Secure Mail for Android can receive notifications about email and calendar activity when the app is running in the background or is closed. Click this link for additional information .


MicroVPN Requirements

Following knowledge base article outlines common questions about this MDX technology - https://support.citrix.com/article/CTX136914  


Citrix Endpoint Management Authentication Timeouts via Citrix Gateway

The following MDX app policies affect Secure Mail communication with Citrix Gateway, Citrix Endpoint Management server, Secure Ticket Authority (STA) servers, and the mail server. Click this link for additional information. 


Citrix Secure Mail Troubleshooting

Verify SSL Connectivity: Ensure the SSL certificate chain is properly configured. Check for missing Root or Intermediate CAs not linked, or installed on mobile devices.


Delay on Citrix Secure Mail Push Notifications


Troubleshooting Citrix Secure Mail w/ APNs: Describes the different troubleshooting steps when Citrix Secure Mail is configured with APNs for push notifications. 
Endpoint Management Analyzer: Endpoint Management Analyzer is a cloud-based tool that you can use to diagnose and troubleshoot Endpoint Management-related issues with configuration and other features. The tool checks for device or user enrollment and authentication issues within your Endpoint Management environment.

 


 

Issue/Introduction

The purpose of this getting started guide is to provide a reference document with key information about Citrix Citrix Secure Mail.

Additional Information

Additional Resources

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